Privacy Policy

1. Who we are

AfeHab is a rental listing platform serving Ho and the Volta Region, operated by Nerds IV Technologies. This policy explains what information we collect from tenants, agents, and landlords who use the platform, and how we use it.

2. Information we collect

• Account details: name, username, email address, phone number, and password (stored securely, never in plain text).
• Agent verification details: Ghana Card number and verification status, collected from agents to confirm identity before listings go live, and moderation records (blacklist status, reason, and who took the action) if an agent violates our terms.
• Listing information: property details, location, price, and photos submitted by agents.
• Booking and rental records: viewing requests, the meeting point an agent states when confirming a viewing, agreed rental agreement terms, and payment records (including agent plan subscription payments), so parties have a shared, timestamped record if a dispute arises.
• Payment information: mobile money numbers and transaction references are handled by our payment processor, Paystack. We do not store your mobile money PIN or full payment credentials ourselves.
• Messages: the content of messages a tenant and an agent exchange about a listing through AfeHab's in-platform chat.
• Trusted contact information: if a tenant chooses to use our viewing safety features, the name, phone number, and (optionally) email address of a person they designate as their trusted contact. This is information about someone other than the account holder; by providing it, the tenant confirms they are authorized to share it with us for this purpose. We use it only to help notify that person of the tenant's viewing plans, as described below.
• Reviews and complaints: ratings, review text (of an agent and, separately, of a property), and complaint reports — including whether a report was flagged urgent — that you submit about a listing or agent.

3. How we use this information

• To verify agent identity before a listing is approved.
• To connect tenants with agents for property viewings and in-platform messages.
• To generate rental agreements and process payments you initiate, including agent plan subscriptions.
• To maintain a public track record (listings count, average rating, resolved complaint count) for agents, and separate ratings for a property, so tenants can make informed decisions.
• To notify a tenant's trusted contact of their confirmed viewing details or a safety check-in, but only when the tenant has provided that contact's information themselves.
• To investigate complaints — including urgent safety reports, which are routed to our safety team immediately — and enforce the platform's trust and safety rules, including blacklisting an agent when warranted.

4. Who we share information with

We share payment details with Paystack solely to process mobile money transactions. If a tenant provides a trusted contact's email address, we send that person an automated notice with the tenant's viewing details or safety check-in — nothing else, and only at the tenant's initiation. A message sent through AfeHab's chat is visible only to the two participants in that conversation and to admins investigating a report involving it. We do not sell your personal information to third parties. Admins can otherwise view account and listing details as part of the review and moderation process described in our Terms & Conditions. AfeHab is delivered through Cloudflare, our content delivery and security provider, which sees all traffic to the site as a normal part of that role.

5. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to access the personal data we hold about you, request correction of inaccurate data, and request deletion of your account. From your Account Settings page you can download a copy of your data or delete your account yourself at any time. Deleting your account removes your personal details, but bookings, payments, and reviews already on record stay in place under an anonymized account, since they're also part of another person's record of a transaction (for example, an agent's proof a viewing fee was paid) and records we're required to keep for dispute resolution or legal compliance. You may remove or update your trusted contact's details at any time from your account.

6. Cookies and sessions

We use a session cookie to keep you signed in and a CSRF token to protect against cross-site request forgery. Cloudflare also runs a cookieless analytics script on every page to measure performance and help keep the site secure; it is not used for advertising and does not set a tracking cookie. We do not use third-party advertising cookies.

7. Changes to this policy

We may update this policy as the platform changes. Material changes will be reflected by updating the date at the top of this page.